Customer Service Training Diploma - CPD Accredited Certification
Instructor-Led Training | 20 Courses Bundle | 20 Free PDF & Hardcopy Certificates | 200 CPD Points | Lifetime Access
Training Express Ltd
Summary
- Digital certificate - Free
- Hard copy certificate - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Add to basket or enquire
Overview
Customer Service Training 20-in-1 Bundle: Learn the Skills You Need to Deliver Exceptional Customer Service.
The Customer Service Training Bundle is the most comprehensive and up-to-date training available for anyone who wants to learn the skills they need to deliver exceptional customer service. This bundle includes 20 courses that cover all aspects of customer service, from the basics of communication and problem-solving to advanced topics like cross-cultural awareness and customer psychology.
Learning Outcomes
By the end of this bundle, you will be able to:
- Understand the importance of customer service and how it can impact your business
- Develop the skills you need to communicate effectively with customers
- Resolve customer complaints in a professional and timely manner
- Build relationships with customers and create a positive customer experience
- Apply cross-cultural awareness to your customer service interactions
- Understand the psychology of customers and use this knowledge to improve your customer service
- Master the essential skills for providing excellent customer service, including active listening, empathy, and problem-solving
Key Features:
- 20 Courses Bundle, Accredited by CPD
- Top-notch video lessons
- Instant FREE e-certificate
- Entirely online, interactive course with audio voiceover
- Self-paced learning and laptop, tablet, and smartphone-friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
So, enrol now in this Course and make your every penny worth it!
CPD
Course media
Description
The Customer Service Training Bundle is perfect for anyone who wants to improve their customer service skills. Whether you are a customer service representative, a manager, or simply someone who wants to learn how to better interact with customers, this bundle has something for you.
The courses in this bundle are taught by experienced professionals who have years of experience in the customer service industry. They will teach you the latest techniques and best practices for delivering exceptional.
In addition to the courses, you will also have access to a variety of resources, including reading materials, quizzes, and case studies. These resources will help you to reinforce your learning and put your new skills into practice.
Courses included in this Customer Service Training are:
- Course 01: Customer Service Training
- Course 02: CRM – Customer Relationship Management
- Course 03: Patient Customer Service
- Course 04: Phone-Based Customer Service
- Course 05: Receptionist
- Course 06: Customer Due Diligence (CDD)
- Course 07: Sales: Psychology of Customers
- Course 08: Retail Customer Service - Level 3
- Course 09: Cross-Cultural Awareness Training
- Course 10: Know Your Customer (KYC)
- Course 11: Effective Communication Strategies
- Course 12: Self Esteem and Assertiveness Skills Course
- Course 13: Leadership & Management: Interpersonal Skills
- Course 14: Public Speaking
- Course 15: Body Language Masterclass
- Course 16: Public Relations
- Course 17: Email Writing
- Course 18: Behaviour Management
- Course 19: Decision Making and Critical Thinking
- Course 20: Time Management
Benefits of taking this course:
There are many benefits to taking the Customer Service Training Bundle. These include:
- Improved customer satisfaction
- Increased sales
- Reduced costs
- Improved employee morale
- A positive reputation for your business
The Training Bundle is the best way to learn the skills you need to deliver exceptional customer service. With this bundle, you will have the knowledge and skills you need to improve your customer service, boost your business, and create a positive customer experience.
Sign up for the Course today and start improving your skills!
Accreditation
This courses are fully CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Certification
Once you successfully complete your course, you will immediately be sent digital certificates for the bundle courses.
Who is this course for?
The Training Bundle is perfect for anyone who wants to improve their customer service skills. This includes:
- Customer service representatives
- Managers
- Salespeople
- Anyone who interacts with customers
Requirements
There are no formal requirements for this bundle course to be enrolled.
Career path
This Course will help you uplift your career or guide you to a new one, including:
- Customer service agent
- Customer success manager
- Front desk officer
- Receptionist
- Salesman
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Digital certificate
Digital certificate - Included
Hard copy certificate
Hard copy certificate - Included
Reviews
Currently there are no reviews for this course. Be the first to leave a review.
Add to basket or enquire
Course provided by
Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
